reelOn Privacy Policy
Your privacy is our priority. Learn how we collect, use, and protect your personal information.
Our Commitment to Your Privacy
At reelOn Technologies Private Limited ("we," "us," "our," "the Company," "reelOn," "Service," "Site," or "Product"), we are committed to protecting your personal data and upholding your privacy.
This Privacy Policy outlines how we collect, use, and safeguard your personal information ("Personal Data" or "Information") when you interact with our digital platforms - including our website www.reelOn.com, our mobile applications (available via Apple App Store and Google Play Store), and all other officially supported interfaces ("Site").
We value the trust you place in us when you choose to share your information. That's why safeguarding your privacy is not just a legal obligation - it's a core part of our commitment to you.
By accessing or using our Site or Services - whether as a visitor, subscriber, user, or member ("you" or "your") - you acknowledge and accept the practices described in this Privacy Policy, as well as our Terms of Service and any other applicable policies that may be updated from time to time.
Your continued use of the Site signifies your acceptance of this Privacy Policy. If you do not agree with any part of it, we kindly request that you discontinue use of our Site and Services.
Important: Our Services may include links to third-party websites or applications not operated by us. We are not responsible for their privacy practices. We recommend reviewing their privacy policies to understand how your information may be collected, used, or shared by them.
Your data will be securely stored and processed across multiple data centers, including locations within India, to ensure performance, reliability, and compliance.
Age Restriction & Children's Privacy Protection
Eligibility & Age Requirements
reelOn's platform is intended for individuals 18 years of age or older. By using our Site or Services, you represent and warrant that you are at least 18 years old.
Minors Aged 13–17
We allow individuals between the ages of 13 and 17 (each, a "Minor") to access our Services only under the direct supervision of a parent or legal guardian. Such accounts must be created and managed by the parent or guardian, who assumes full responsibility for the Minor's use of the platform and agrees to all our terms and policies on their behalf.
Children Under 13
reelOn is committed to protecting the privacy of young users. Our platform is not intended for use by individuals under the age of 13, and we do not knowingly collect personal information from children below this age.
If a child under 13 wishes to engage with the platform, their participation must be facilitated entirely by a parent or legal guardian. In such cases, the account must be created, managed, and monitored by the parent or guardian, who will bear full responsibility for all activity and content associated with the account.
Important: If you believe that we may have unintentionally collected personal information from a child under 13 without verified parental consent, please contact us immediately at privacy@reelOn.com. We will take prompt steps to investigate the issue and delete the information from our records in accordance with applicable laws.
Definition of a Child
For the purposes of this Privacy Policy and in accordance with applicable Indian law, a "Child" is defined as any individual under the age of 18.
Collection of Information
General Access
You may browse the reelOn website or app without providing any personal details. However, to access certain features or register as a user, we will require you to submit specific personal information as outlined below.
Information You Provide
As part of the registration process or while using our Services, you may be asked to provide the following types of information:
Personal Details
Full name
Email address and phone number
Mailing address (including ZIP Code)
Date of birth and gender
Nationality and geographic location
Profile photograph
Professional Information
Skills and professional sectors of interest
Business or project descriptions
Identity verification documents
Education and employment details
Government-issued identifiers (PAN, Aadhaar, GSTIN)
Billing or payment information
You may also submit responses to polls, surveys, questionnaires, contests, feedback forms, or training program registrations. Required fields will be clearly marked, and optional fields may be filled at your discretion.
Technical and Usage Data
We automatically collect certain technical data during your interaction with the platform, which may include:
IP address and browser type
Device identifiers and operating system
Access time and date
Pages visited and referring websites
Chat activity on our internal messaging system
Social Login Data
When you sign in using Google or social media accounts, you consent to us collecting:
Name
Email address
Location and phone number
Contact and profile details
Third-Party Services & External Links
reelOn uses trusted third-party services that may independently collect identifiable data. These services include:
Data Retention
Retention Policy
We retain the information we collect to keep your experience on reelOn seamless, personalized, and relevant. If you choose to deactivate or delete your account, your personal data will be either deleted or anonymized within 90 days, unless we are legally required to retain it for a longer period.
During this time, your data is securely stored solely to allow you the option to reactivate your account and restore your information if you choose to return.
How We Use Your Information
Our Commitment: We do not sell, rent, or profit from your personal data by disclosing it to advertisers or unrelated third parties.
Internal Processing & Service Enhancement
Your data is retained as part of our internal records and used to deliver better services, conduct market research, perform data analysis, resolve issues, and personalize your experience.
Communications & Notifications
We may use your contact information to send you service-related announcements, transactional messages, platform updates, or relevant notifications. You may opt out of marketing communications at any time.
Public Content & Sharing
Content you publish on public sections of reelOn may be visible to anyone and indexed by search engines. reelOn may reshare such content across social media platforms and promotional channels.
Referrals & Contact Communications
If you share information via our referral system, we may use provided contact details to evaluate referred users' needs and send promotional messages with opt-out instructions.
Additional Use Cases
Aggregate Data
Share anonymized data with partners to understand user trends
Job Discovery
Promote job postings through external sites and recommendations
Legal Compliance
Disclose data to authorities when required by law
Mobile App Permissions and Privacy Practices
To offer a seamless and personalized experience on our mobile applications, reelOn may request access to certain features and data on your device. These permissions are always requested with your explicit consent and can be revoked at any time through your device settings.
Contacts Access
Help you discover and connect with collaborators, friends, or professionals who are also using reelOn.
• We do not store or upload your contact list to our servers
• You may deny or disable this access at any time
Media Access
Upload profile images, reels, audition videos, or creative content from your device's gallery.
• Media is accessed only when you choose to upload files
• Uploaded content is stored securely
Camera and Microphone
Record video submissions, story uploads, or audio messages when you initiate recording.
• Access activated only when you initiate recording
• You may revoke access at any time
Location Access
Enhance relevance and personalization with nearby events, auditions, or job postings.
• Access only with your consent
• Choose between app-only or always-on access
Audio & Voice Data
Record and upload voice intros, scene reads, or audio-based content:
• Audio recorded only when initiated by you
• No passive listening or background recording
• Stored securely on encrypted servers
Data Security
Comprehensive protection measures:
• Encrypted data transmission
• Secure server storage
• Access limited to authorized personnel
• Strict confidentiality agreements
Your Data Rights
🇪🇺 GDPR Rights (European Union)
In compliance with the General Data Protection Regulation (GDPR), you have the following rights:
Right to Information
Know the purposes for data processing
Right to Access
Access personal information we process
Right to Rectification
Request correction of inaccurate data
Right to Erasure
Request deletion of personal data
Right to Restriction
Request limited use of personal data
Right to be Informed
Notification of data use changes
Right to Object
Object to data processing activities
🇮🇳 DPDP Act Rights (India)
Under India's Digital Personal Data Protection Act, 2023, you are entitled to:
Right to Access
Request details about personal data processing
Right to Correction
Request correction or updating of data
Right to Erasure
Request deletion of unnecessary data
Right to Grievance Redressal
Contact Grievance Officer for concerns
Right to Consent Management
Review, withdraw, or manage consent
Right to Nominate
Appoint nominee for rights exercise
🇺🇸 CCPA Rights (California)
If you are a California resident, the CCPA grants you these rights:
Right to Know
Request details about collected personal information
Right to Delete
Request deletion of personal information
Right to Opt-Out
Opt out of sale or sharing of data
Right to Non-Discrimination
No discrimination for exercising rights
How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@reelOn.com or reach out to our Grievance Officer using the contact details provided below.
We will respond to your request within the timeframes required by applicable law and may need to verify your identity before processing your request.
Data Security
Our Security Measures
reelOn implements industry-standard security measures to protect your personal information and ensure secure use of the platform. Our infrastructure is designed to prevent unauthorized access, misuse, or disclosure of your data.
All payment transactions are handled by third-party service providers who are PCI-compliant, adhering to recognized Payment Card Industry Data Security Standards.
Your Security Responsibilities
Important: To help maintain the security of your account:
• Do not share passwords or verification codes
• Keep security credentials confidential
• Always log out from shared or public devices
• Report suspicious activity immediately
Disclaimer: Despite our best efforts to protect your data, certain events may be beyond our control. reelOn disclaims liability for any unintentional data disclosure resulting from system breaches, technical issues, or acts beyond our reasonable control.
Communication Preferences
Opt-In Process
To receive our newsletters or marketing emails, reelOn follows a double opt-in process. After you submit your email address, we will send a verification link to confirm your subscription.
Only after clicking that link will you begin receiving newsletters or promotional content. If the verification step is not completed, you will not receive marketing communications from us.
Opt-Out Options
Marketing Communications:
Each email includes an "Unsubscribe" link. Allow up to 3 business days for changes to take effect.
Transactional Communications:
Essential communications (password resets, account alerts) are required for platform functionality. Contact privacy@reelOn.com to opt out, though this may limit platform features.
Cookies and Pixel Tags
What Are Cookies?
reelOn and its third-party partners may use cookies, pixel tags, web beacons, and similar technologies to collect information about your interactions with our platform. A cookie is a small text file stored on your device that enables us to remember your preferences, actions, and login status.
Cookies Help Us:
- • Personalize content and improve functionality
- • Track usage analytics and support security
- • Facilitate administrative processes
- • Remember your login status and preferences
Pixel Tags Enable:
- • Tracking email engagement (opens, clicks)
- • Collecting analytical data
- • Measuring content effectiveness
- • Understanding user behavior patterns
Managing Cookies
Most modern browsers allow you to manage, disable, or delete cookies through your browser settings. However, disabling cookies may limit the functionality or user experience on the reelOn platform.
Where applicable, cookie preferences may also be managed directly through your account settings within the reelOn application.
Disclaimer: reelOn is not liable for any harm, disruption, or loss caused by third-party cookies or advertising content that may be stored on your device. While we take reasonable precautions to protect your information, we do not assume responsibility for third-party practices or data loss from technologies not directly managed by reelOn.
Account Management & User Control
Managing Your Information
You have the ability to update or modify the information you provide by visiting the Profile section of your account, including personal details, organization details, and job or project postings.
Note: Certain information fields may be restricted from editing due to verification or system requirements.
Account Deactivation
You may choose to discontinue using our services at any time by deactivating your profile. Upon deactivation, your information will no longer be visible to other users on the platform.
Your data will be securely retained for 90 days to enable reactivation if you decide to return, unless a longer retention period is legally required.
Legal Basis & Disclaimers
Legal Basis for Processing
We process your personal data under the lawful basis of legitimate interest—specifically, to provide and improve the Services you use, in accordance with our Terms of Service. Where required, your explicit consent will be obtained for certain data processing activities.
No Guarantees
While we are committed to maintaining the security and confidentiality of your personal data as outlined in this Privacy Policy, we cannot guarantee absolute protection. Certain circumstances beyond our control—such as technical failures, unauthorized access, or force majeure events—may result in unintended disclosure of data.
You may choose to publish personal information voluntarily as part of using our Services. In such cases, reelOn is not responsible for how third parties use or misuse the information you choose to make public.
Policy Updates
reelOn reserves the right to update or modify this Privacy Policy at any time, at its sole discretion. Continued use of our Site and Services following such updates constitutes your agreement to the revised terms. While we will make reasonable efforts to notify you of significant changes, it is your responsibility to review the Privacy Policy periodically.